FAQs

Choose an FAQ...

How do I return an item?

Can I get my order delivered quicker than your stated delivery time frame?

Can I return an item I purchased online to a Glassons retail store?

Can I track my glassons.com order?

Do I have to pay for an exchange?

Has my order been shipped out yet?

Have you received my returned goods?

How do I search for a product online?

How do I sign up for the Glassons newsletter?

I am trying to pay in Australian dollars but your website is only letting me pay in New Zealand dollars

I have a complaint regarding customer service in a store

I have a problem with an item I purchased in a Glassons retail store

I have not received an order confirmation email

I have seen a product online but it no longer seems to be in stock

I saw a promotion / discounted item on your website and now it is back to regular price

I saw an item in a magazine and would like to purchase it online

I saw an item in a Glassons retail store and can't find it on your website

I think I have been charged twice

I want to cancel an item from my order/my whole order

I want to change my email address in my glassons.com account

I would like to model for Glassons

I would like to work for Glassons

I've lost my password, what can I do?

Information on our delivery service

My purchase has yet to be delivered, but it is now on special, can I get a refund on the difference?

What can I do if something is wrong with my order?

Will you re-stock a style online?

You do not have a Glassons store in my area, will you be opening one soon?

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