Does this information answer your question? From receipt of your order you have 14 days to return your order with proof of purchase for either a refund or exchange, with the exception of undamaged sale goods, by sending these to our Distribution Centre at PO BOX 16385, Hornby, Christchurch, New Zealand. Please include a copy of your original receipt. Please note: all returns remain the responsibility of the purchaser until received by Glassons. We recommend you courier your package so you are able to track this.
It is very important that when you return an item that you state how you wish to proceed, whether you want an exchange or a refund.
It can take up to 14 days for us to receive your return, depending on your location and which postal service you use.
Once we receive your returned parcel, we will inspect and process the goods within 24 hours to ensure you receive your refund as quickly as possible.
So you are kept informed, we will send you an email confirming your parcel has been received by our Distribution Centre
Any refund will automatically be issued to the card used to make the original purchase.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. If this does not answer your question, please enter the details your query below. Does this information answer your question? We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We do not currently offer an express delivery service so it is important to plan ahead and make sure you leave enough time for your order to get to you. For New Zealand Orders we use Courier Post. With our courier post service we aim to deliver within 48hrs however Please allow up to 5 days for your order to arrive. If you are an Australian Customer your goods are sent from New Zealand and received by AU Post for delivery. As your order is coming from New Zealand and must go through checks and processes before it makes it safely to you, you need to allow up to 10 working days for delivery and you must make sure you are sending your item to an address where someone will be there to collect within working hours. If no one is there to collect your item then AU Post will leave a calling card and you item will be redirected to your nearest mail center. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you are a New Zealand customers then you can take an item purchased on the Glassons Website into any of our NZ retail stores for an exchange providing the garment/s remain in the condition in which they were purchased, and are returned within 14 days of your original order with proof of purchase, with the exception of undamaged sale goods. We are unable to refund items purchased on the Glassons website if returned to a Glassons retail store. Please click here if you wish to return your item to our DC for a refund. Please Note: Due to health and safety we are unable to accept returns on swimwear. Please note: all returns remain the responsibility of the purchaser until received by Glassons.
Unfortunately items purchased online in Australia aren’t able to be returned to Australian stores. Australian customers can return items for a refund providing the garment/s remain in the condition in which they were purchased, and are returned within 14 days of your original order with proof of purchase, with the exception of undamaged sale goods, by sending these to our Distribution Centre at PO BOX 16385, Hornby, Christchurch, New Zealand. Please include a copy of your original receipt. Please note: all returns remain the responsibility of the purchaser until received by Glassons. We recommend you courier your package so you are able to track this. If this does not answer your question, please enter the details your query below. Does this information answer your question? For our New Zealand Customers your Tracking number can be found on the bottom of your order confirmation. Your order confirmation will be emailed to the email address provided by the customer. For New Zealand customers we ship all orders with Courier Post. For our Australian customers unfortunately we are unable to provide a tracking number under the current shipping method we use however we are working to update this and hope to offer international tracking in the near future. If you are an Australian customer and it has been over 10 working days since you placed an order please contact webadmin@glassons.com and we will track your item for you. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you wish to exchange anything from your order, it will be your responsibility to pay for the return, we recommend you courier your package so you are able to track this. Once we receive your item, we will send out your exchange for FREE so you only have to pay for postage one way! If this does not answer your question, please enter the details your query below. Does this information answer your question? As soon as your order is dispatched from our Distribution Centre, you will be sent an email to confirm that it's on its way.
From there it should be delivered within the timescale we advertise. If you are a New Zealand customer then your order is trackable, you can check it's progress by logging into your account HERE. If this does not answer your question, please enter the details your query below. Does this information answer your question? As soon as your return has been processed by our warehouse, we'll email you to let you know.
In the unlikely event that you don't receive this email within 14 working days of posting your parcel to us, please get in touch with our Customer Care Team and we will endeavor to get back to you within 48hrs.
If you have returned your items via a tracked courier service, please track your item before contacting Customer Care to be sure that your item has been received by us. If this does not answer your question, please enter the details your query below. Does this information answer your question? There are a number of ways you can search for a product until you find exactly what you're looking for.
The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into either product types (i.e. Jeans)
Alternatively, if you know exactly what you want, just type in the product or brand into our search facility [top right of the Website] and we will find you everything related to your specific search.
Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy. If this does not answer your question, please enter the details your query below. Does this information answer your question? The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start. Alternatively, you can click here to go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account. If this does not answer your question, please enter the details your query below. Does this information answer your question? Currently you can only pay for your Glassons online order in New Zealand Dollars. You are able to shop in Australian dollars (by this we mean that you can see all the prices in AU dollars - these prices are calculated using the average currency rate at that exact moment) however when you get to the checkout to pay for your order the charge will default back to New Zealand dollars and the amount you will be charged set by your bank at the current conversion rate. We are currently working on this process so we are able to offer payment in Australian dollars so watch this space. If this does not answer your question, please enter the details your query below. Does this information answer your question? At Glassons we aim to provide you with quality product and service at all times. If you feel you have received unsatisfactory service at any Glassons store we take this very seriously and want to hear from you. Please email us at webadmin@glassons.com and we will get back to you as soon as we can. If this does not answer your question, please enter the details your query below. Does this information answer your question? At Glassons we aim to provide you with quality products and service at all times, however if you have purchased an item from a Glassons retail store and believe it to be faulty, please take the item into a Glassons retail store along with your original receipt. The store staff will help to resolve your issue as best as possible. If this does not answer your question, please enter the details your query below. Does this information answer your question? There may be a number of reasons you have not received a confirmation email from us. The first reason may be that your order has been selected for security screening. This is nothing to worry about and can happen from time to time for a number of reasons. If your order has been selected for security screening it will be assessed within 24hrs and cleared for processing based on our assessment.
If you do not receive a confirmation within 2 days of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. If this is not the case, then we may have the incorrect email address registered for you. Please check your account details to ensure your email address is spelt correctly and it’s your valid email address. If you are still unable to work out why you are not receiving a confirmation email then please email webadmin@glassons.com and our Customer Care team will look into this for you. If this does not answer your question, please enter the details your query below. Does this information answer your question? We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock.
However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add many new items every week so you might just find something similar to the one you were looking for.
Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections. If you haven't given up hope on this item please phone your nearest store and ask the Glassons store staff to check if they have the style you are after. Our stores can check for the item at another store and transfer between stores to get the item to the best store for you to collect from if the item is available. Click here for all our store information. If this does not answer your question, please enter the details your query below. Does this information answer your question? At Glassons we pride ourselves on bringing you quality, up to the minute fashion at great prices. We even do better than this when we run a promotional offer or discount online or in our stores! We run different promotions weekly, sometimes daily so you need to get in quick so you don't miss out. Once a promotion has finished we are unable to reactivate this offer online or in-store, however another great promotion is just around the corner so visit us again soon! If this does not answer your question, please enter the details your query below. Does this information answer your question? If you have seen a Glassons item in a magazine and have been unable to find the item on the website, please phone your nearest store and describe the item to a Glassons store staff member and they will check for the item in-store. If they are unable to find this item in the store you have phoned, our stores can check for the item at other stores and transfer the item to the best store for you to collect from. Click here for all our store information. If the stores are unable to locate the item, it may be because a magazine has used a top selling item and it has sold out. If this does not answer your question, please enter the details your query below. Does this information answer your question? At Glassons.com we aim to provide you with up to the minute fashion. We currently stock a specially selected collection for the website and our full collection in-store so if you saw something in a Glassons retail store and can't find it on the web it may mean that we have either sold out of this style or we didn't stock it. Please contact your nearest Glassons store and ask the Glassons staff to check if they have the style you are after. if the item is available our stores can transfer between each other to get the item to the best store for you to collect from. Click here for all our store information. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you have just purchased something from Glassons.com and checked your bank account immediately after and it appears that you have been charged twice, there is no need to worry, there could be a very simple explanation for this. When you place an order with Glassons.com your bank places a hold on the funds at the time you checkout to make sure these are available when we come to charge your card which is only done after we’ve picked and packed your order and are just about to dispatch it.
The holding of funds is known as a preauthorisation and if you are viewing your statement online this looks like it is a charge for the value of your order which is why it looks like you’ve been charged twice.
The preauthorisation is standard practice when funds are transferred electronically. The preauthorisation should automatically drop off within 5 working days of when you originally placed your order, however you can contact your bank and ask them to remove this sooner if you wish – they may require us to fax through details to confirm we no longer need the funds held.
If you need further assistance from us please contact our Customer Care team on webadmin@glassons.com. If this does not answer your question, please enter the details your query below. Does this information answer your question? It's worth noting that we're really quick at picking, packing and processing your order - it gets done really quickly after you click on the 'place order' button. We're really proud of this, but it means you are unable to cancel or amend an order once you have placed it. All online orders can be returned for a refund by sending the order back to us in the original condition within 14 days of receipt. Please include a note stating whether you would like a Refund or Exchange so we can process your return accordingly and if we are unable to fulfill your exchange request you will be automatically refunded. Please return to: Distribution Centre at PO BOX 16385, Hornby, Christchurch 8441, New Zealand, including a copy of your original receipt with your return package. We recommend if you are sending an item back to us that you use a tracked service as the return will remain your responsibility until it has been received back into our DC for processing. Remember that we will send your exchange back to you for free! If this does not answer your question, please enter the details your query below. Does this information answer your question? Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details.
If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you would like the opportunity to model for Glassons the best way to go about this is to speak with a modeling agency. We use modeling agencies to book our models and these agencies look after your representation and putting you forward for modeling jobs within the fashion industry.
You could try the Fashionz website for some information on modeling and how to get into the industry http://www.fashionz.co.nz/models.html or you could Google modeling agencies in New Zealand and contact those that are near to you to make an appointment to speak with someone. If this does not answer your question, please enter the details your query below. Does this information answer your question? Glassons is always looking for retail superstars who want to take on the challenge of working for one of New Zealand's largest fashion retailers.
The best way to go about this is to see what jobs we have available online and apply through our careers website http://www.glassons.com/careers. Good luck! If this does not answer your question, please enter the details your query below. Does this information answer your question? On the log-in page type in your registered username and click "I've forgotten my password". This will send your password to your registered email address. If this does not answer your question, please enter the details your query below. Does this information answer your question? We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. For New Zealand orders we use Courier Post. With our Courier Post service we aim to deliver within 48hrs however Please allow up to 5 days for your order to arrive. If you are an Australian customer your goods are sent from New Zealand and received by AU Post for delivery. As your order is coming from New Zealand and must go through checks and processes before it makes it safely to you, you need to allow up to 10 working days for delivery and you must make sure you are sending your item to an address where someone will be there to collect within working hours. If no one is there to collect your item then AU Post will leave a calling card and your item will be redirected to your nearest mail center. If this does not answer your question, please enter the details your query below. Does this information answer your question? Just like our retail stores, the price is what it was at the moment you bought it. Please refer to Pricing in our TERMS section. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you receive the wrong item or something is missing from your order then send us an email to webadmin@glassons.com and we will endeavor to sort it out for you within 24hrs, with the right item or a replacement item being sent out within a day. If this does not answer your question, please enter the details your query below. Does this information answer your question? Glassons like to keep ahead of the current fashion and generally don't tend to restock items online again as we like to offer you new exciting products regularly and keep up with all the latest trends!
If you need something in a hurry, we've probably got similar items in stock, so you could always try our search engine, then using the 'Refine' facility on the left hand side.
If you haven't given up hope on this item please phone your nearest store and ask the Glassons store staff to check if they have the style you are after. Our stores can check for the item at another store and transfer between stores to get the item to the best store for you to collect from if the item is available. Click here for all our store information. If this does not answer your question, please enter the details your query below. Does this information answer your question? If you do not have a Glassons store in your local area please remember that our online shop is open for everyone in Australia and New Zealand, 7 days a week, 24hrs a day and shipping is FREE! Glassons is an ever expanding fashion company and we are always looking for new sites to open stores in and expand the Glassons brand so if you do not have a retail store in your area, keep an eye out, we could be there soon! If this does not answer your question, please enter the details your query below. |
