Returns Note
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Just got your order and want to return something?
If for any reason you're not happy with any of the items in this package, you can return them by sending them back to our Distribution Centre, or by taking them into one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre). You can find all our store details at www.glassons.com/stores.
From receipt of your order you have 30 days for Australia and New Zealand orders, or 31 days for all other countries to return items with proof of purchase provided you have complied with our returns policy (see www.glassons.com/returnspolicy). We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.
We are not able to offer exchanges online (except for customers in Australia and New Zealand). For international customers outside of Australia and New Zealand, if you would like to exchange an item, you'll need to complete a return and place a new order.
Please fill in the following details so that we know how you would like us to process your return ie. refund or exchange.
| Product Code: |
Description: | QTY: | Refund or Exchange: |
Exchange Item: Code, Colour & Size (exchanges must be of equal or lesser value) |
Reason for Return/ Exchange ie. doesn't fit, change of mind etc |
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RETURNS INFORMATION:
- RETURNING/EXCHANGING INSTORE: Please take your order confirmation, dispatch notice or invoice along with the items you wish to exchange or refund. Our store staff will be happy to help you.
- RETURNING/EXCHANGING VIA OUR DISTRIBUTION CENTRE: When you return an item by post you must state how you would like us to process your return, whether you want an exchange or a refund. Exchange items must be of equal or lesser value. If the item you exchange for is of lesser value than the original item, we will refund the difference to the card used to make the original purchase.
- RETURNING SWIMWEAR, UNDERWEAR + EARRINGS: Swimwear, Underwear + Earrings purchased online can only be returned or exchanged via our distribution centre not in our stores. You have 30 days for Australia and New Zealand orders, or 31 days for all other countries orders, from receipt of your order to exchange/refund garments provided they have not been worn or washed, and have all of the garment tags and hygiene stickers intact. Please make sure that swimwear is only tried on over your underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- It can take up to 14 days for us to receive your return depending on your location and which postal service you use. We recommend you send your return parcel on a tracked service as all returns remain the responsibility of the purchaser until received by Glassons.
- Once we receive your returned parcel, we will inspect and process the items within 5 business days to ensure you receive your refund/exchange as quickly as possible. In all cases, the items returned must be in their original condition. Any item in unsuitable condition will be sent back to you.
- Any refund will automatically be issued to the card used to make the original purchase.
- If for any reason we are unable to fulfil an exchange request, you will automatically be refunded to the card used to make the original purchase.
- USA Customers: All sale items are final sale, and cannot be returned.
- FAULTY ITEM? If you have received an item you believe to be faulty, please contact our customer service team on webadmin@glassons.com or NZ: 0800 GLASSONS or AU: 1800 838 448 (during business hours) so that we can resolve the issue for you.