Help Center

Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!


Do I need to create an account to shop with you?

No, new customers are able to checkout as a guest when shopping with Glassons Online.

We do recommend setting up an account as it will allow you to order without having to fill in your details every time you shop with us. Plus it will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details on hand.

How do I change details on my Glassons account?

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details.
If you haven't visited us in a while it's worth checking My Account to make sure all your details are up to date.

What currencies can I use?

Currently you can pay for your Glassons online order in New Zealand Dollars or Australian Dollars. International orders, excluding Australia, will be charged in New Zealand dollars.

When will I be charged?

When you place your order on your bank will hold the funds to the value of your order, so that you don't accidentally spend it before we charge you. Once our Distribution Centre have processed your order they will pack it and charge your credit card. If for some reason they can not fulfil an item, you will not be charged for it. If there is a delay by your bank to release the hold, it may look like a double charge but be assured it usually clears itself within 5 working days. See below for more info.

I think I have been charged twice

If you have just purchased something from and checked your bank account immediately after and it appears that you have been charged twice, there is no need to worry. There could be a very simple explanation for this.

When you place an order with your bank places a hold on the funds at the time you checkout to make sure these are available when we come to charge your card which is only done after we've picked and packed your order and are just about to dispatch it.

The holding of funds is known as a preauthorisation and if you are viewing your statement online this looks like it is a charge for the value of your order which is why it looks like you've been charged twice.

The preauthorisation is standard practice when funds are transferred electronically. The preauthorisation should automatically drop off within 5 working days of when you originally placed your order, however you can contact your bank and ask them to remove this sooner if you wish. They may require us to fax through details to confirm we no longer need the funds held which we are always happy to do.

If you need further assistance from us please contact our Customer Service Team on

How do I use a discount code?

Please type your discount code into the promo/discount code box on the first page of the cart (my bag). Then press the APPLY CODE button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage , we can not apply the discount later or credit you and you will be charged the full price for your order.

Can you give me more information on your products?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, a video and, most importantly, plenty of images.

If there is anything further you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

Do you have a size guide?

We never want to send you something that doesn't fit properly.

Check out our size guide here for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

How do I search for a product?

If you know exactly what you want, just type in the product code or a key word into our search facility [top right of the Website] and we will find you everything related to your specific search.

The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each sub section.

Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy!

Will an item be restocked? like to keep ahead of the current fashion and generally don't tend to restock items again as we like to offer you new exciting products regularly and keep up with all the latest trends!

If you have seen an item in a Glassons retail store and can not find it online then chances are it has sold out. online All our retail stores are very happy to help you in your search for the item you are after, please click here for all our store contact information and contact a store near you!

I just purchased something but it is now on special, can I get a refund on the difference?

As an online business we act much faster in adjusting our prices in response to fashion trends and stock levels so we cannot give a refund on the difference this time. If you miss out on a sale or promo, don't worry, there will be another one soon!

I want to cancel an item from my order/my whole order

We're really quick at picking, packing, and processing your order to make sure you receive it ASAP. This means you are unable to cancel or amend an order once you have placed it.

All online orders can be returned within 14 days for Australia and New Zealand, or 31 days for all other countries of receipt by sending them back to our Distribution Centre using a Returns Note, or by taking them into one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre).

You can find all our store details here
You can download a returns note here

Buying a gift card

Buying a Gift Card is very simple. All you need to do is decide who you want to send a physical Gift Card to and how much you want to spend.

Click here to buy a gift voucher!

Please Note: Gift Cards can only be used to purchase in the currency that was loaded on to the card. Unfortunately New Zealand Gift Cards cannot be redeemed in Australia and vice versa.

Using a giftcard

When you receive a Glassons Gift Card and want to use it to shop online, you need to log in to your account and then go to our Gift Card Registration page and register your card online by typing in the number on the back of your card.

Once your card is registered you can shop online or instore, check your balance and manage multiple gift cards. When you come to buy goods using your Gift Card, if your order total is more than the value of your gift voucher, the remaining balance must be paid in the usual way (debit/credit card).

Any unused credit left on your gift card will be associated with your account to be used at a later date.

What do I do if my gift card is lost or damaged?

In this instance, please contact our Customer Service Team at as soon as possible with as many details of the purchase as possible - they will then try to re-issue the card to you.

What can I do if my recipient hasn't received their gift card?

In this instance, please contact our Customer Service Team at as soon as possible with as many details of the purchase as possible - they will then try to re-issue the card to you.



Enter the gift card number you want to transfer to...

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20% off full priced items in your first order

Discount not valid with any other offer, excludes EDT product, applies to full price items only, not valid on gift cards or laybys, valid for 1 use only. Applies to new sign ups only.