Help Center

Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Shopping

Buying a gift card

Buying a Gift Card is very simple. All you need to do is decide who you want to send a voucher to and how much you want to spend.

Click here to buy a gift voucher!

Please Note: Gift Cards can only be used to purchase in the currency that was loaded on to the card. Unfortunately New Zealand Gift Cards cannot be redeemed in Australia and vice versa.

Can you give me more information on your products?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, a catwalk video and most importantly, plenty of images.

If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

Do I need to create an account to shop with you?

Yes you do need to create an account to shop with Glassons Online.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand."

Do you have a catalogue I can buy from?

With many new items every week, and hundreds of items on the site at any one time it would simply be impossible for a paper catalogue to keep up.

Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

If you are concerned about whether buying online is secure, please rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that's why we invest time and money in making sure we use systems and software that protect your purchase.

Do you have a size guide?

We never want to send you something that doesn't fit properly.

Check out our size guide here for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

Do you offer student discount?

At Glassons we pride ourselves on bringing you quality, up to the minute fashion at great prices. We even do better than this when we run a promotional offer or discount online or in our stores!

We do not offer a standard student discount but we do offer exclusive discounts from time to time so make sure you are signed up to our Glassons Newsletter so you are the first to find out about any special offers or promotions! Click here to go back to the Homepage of our website and sign up to the newsletter.

How do I change details on my glassons.com account?

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details.
If you haven't visited us in a while it's worth checking My Account to make sure all your details are up to date.

How do I change the email address on my glassons.com account?

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details. If you haven't visited us in a while it's worth checking My Account to make sure all your details are up to date.

How do I search for a product?

If you know exactly what you want, just type in the product code or a key word into our search facility [top right of the Website] and we will find you everything related to your specific search.

The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each sub section.

Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

How do I sign up for the Glassons newsletter?

The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this will also give you a head start.

Alternatively, you can click here to go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account.

How do I use a discount code?

Please type your discount code into the promo/discount code box on the first page of the cart (my bag). Then press the APPLY CODE button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage , we can not apply the discount later or credit you and you will be charged the full price for your order.

I just purchased something but it is now on special, can I get a refund on the difference?

As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It's our general view not to refund the difference.

I saw an item in-store but can't find it online

If you have seen an item in a Glassons retail store and can not find it online then chances are it has sold out online.

All Glassons retail stores are very happy to help you find it if it is still in a store. Please click here for all our store information and contact a store near you!

I want to cancel an item from my order/my whole order

It's worth noting that we're really quick at picking, packing and processing your order - it gets done really quickly after you click on the 'place order' button.

This means you are unable to cancel or amend an order once you have placed it.

All online orders can be returned within 14 days of receipt by sending them back to our Distribution Centre using a Returns Note, or by taking them into one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre).

You can find all our store details here
You can download a returns note here

I want to pay in Australian Dollars

Great news, you can now shop on Glassons.com in New Zealand and Australia in your local currency.

Using a giftcard

When you receive a Glassons Gift Card and want to use it to shop online, you need to log in to your account and then go to our Gift Card Registration page and register your card online by typing in the number on the back of your card.

Once your card is registered you can shop online or instore, check your balance and manage multiple gift cards. When you come to buy goods using your Gift Card, if your order total is more than the value of your gift voucher, the remaining balance must be paid in the usual way (debit/credit card).

Any unused credit left on your gift card will be associated with your account to be used at a later date.

What can I do if my recipient hasn't received their gift card?

In this instance, please contact our Customer Service Team at webadmin@glassons.com as soon as possible with as many details of the purchase as possible - they will then try to re-issue the card to you.

What currencies can I use?

Currently you can pay for your Glassons online order in New Zealand Dollars or Australian Dollars depending on which country you are in.

What do I do if my gift card is lost or damaged?

In this instance, please contact our Customer Service Team at webadmin@glassons.com as soon as possible with as many details of the purchase as possible - they will then try to re-issue the card to you.

When will I be charged?

When you place your order on Glassons.com your bank will hold the funds to the value of your order so that you don't accidentally spend it before we charge you. Once our Distribution Centre have checked that everything you ordered is available, they will pack your order and charge your credit card for those items only (if they can not fulfil an item they will not charge you for it). Sometimes this may look like a double charge, but it is just a delay by your bank to release the original hold and will usually clear itself within 5 working days.

Will an item be restocked?

Glassons.com like to keep ahead of the current fashion and generally don't tend to restock items again as we like to offer you new exciting products regularly and keep up with all the latest trends!

If you have seen an item in a Glassons retail store and can not find it online then chances are it has sold out. online All our retail stores are very happy to help you in your search for the item you are after, please click here for all our store contact information and contact a store near you!

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20% off full priced items in your first order

Discount not valid with any other offer, applies to full price items only, not valid on gift cards or laybys, valid for 1 use only. Applies to new sign ups only.