FAQs

I saw an item in a magazine and would like to purchase it online

If you have seen a Glassons item in a magazine and have been unable to find it on our website, please phone your nearest store or contact our Customer Service Team.

You can find all our store details here
You can contact our Custoemr Service Team here

Choose an FAQ...

How do I return an online order?

Can I get an urgent delivery?

Can I return an online order to a Glassons retail store?

Can I return swimwear?

Can I track my glassons.com order?

Do I have to pay for an exchange?

Has my order been shipped out yet?

Have you received my returned goods?

How do I return an item I purchased in a Glassons retail store?

How do I search for a product online?

How do I sign up for the Glassons newsletter?

I have a complaint regarding customer service in a store

I have a problem with an item I purchased in a Glassons retail store

I have not received an order confirmation email

I have seen a product online but it is no longer there

I just purchased something but it is now on special, can I get a refund on the difference?

I saw a promotion / discounted item on your website and now it is back to regular price

I saw an item in a magazine and would like to purchase it online

I saw an item in a Glassons store and can't find it on your website

I think I have been charged twice

I want to cancel an item from my order/my whole order

I want to change my email address in my glassons.com account

I would like to model for Glassons

I would like to pay in Australian dollars

I would like to work for Glassons

I've lost my password, what can I do?

Information on our delivery service

Something is wrong with my order

Will you re-stock a style online?

You do not have a Glassons store in my area, will you be opening one soon?

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