FAQs

Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Returns

  • We are really sorry if we made a mistake when processing your request!

    If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted due to it being out of stock. In this instance we would automatically issue you with a refund so you have the choice to purchase something else from our site instead. If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Service Team so we can sort it out for you.
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