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FAQs

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Returns

  • If you wish to exchange anything from your order, you can do so at your nearest Glassons Store or via post to our Distribution Centre.

    If you choose to use postage it will be your responsibility to pay for the return.

    We recommend you send your item back to us on a tracked service. Once we receive your item, we will send out your exchange for FREE so you only have to pay for postage one way!

    You can download a returns note here
    You can find all our store details here.

    Please note, if you purchased your order with Laybuy or Afterpay, it must be exchanged via post to our Distribution Centre. In this case we will process a refund, and you will need to re-purchase via our website.

    For USA customers, we recommend initiating a return and getting a refund, so you can re-purchase the item that you want. Our returns note has all the details needed for a return including the address of our returns warehouse in Miami.

    We are more than happy to honour free shipping and any special prices paid the first time round - just contact at Customer Services Team if that is the case, at help@glassons.com.
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