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  • At Glassons we aim to provide you with quality products and service at all times, however if you have purchased an item from Glassons and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

    No refunds/credit notes/exchanges will be given on undamaged sale items.

    If for any reason you're not happy with any of the items in your in store purchase, you can return them by taking them into one of our stores within 30 days of purchase with your in store receipt as proof of purchase, excluding swimwear, intimates, body-suits and jewellery.

    Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

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