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FAQs

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Shopping

  • When you place your order on Glassons.com your bank will hold the funds to the value of your order, so that you don't accidentally spend it before we charge you. Once our Distribution Centre have processed your order they will pack it and charge your credit card. If for some reason they can not fulfil an item, you will not be charged for it. If there is a delay by your bank to release the hold, it may look like a double charge but be assured it usually clears itself within 5 working days. See below for more info.
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