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Returns

  • At Glassons we aim to provide you with quality products and service at all times, however if you have purchased an item from Glassons and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

    We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund or exchange for any products that you're not happy with. Purchases from Australia & New Zealand have 30 days to return items with proof of purchase. Purchases from all other countries have 31 days to return items with proof of purchase.

    Returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

    For more information, download our returns form

    RETURNING SWIMWEAR, UNDERWEAR + EARRINGS: You have 30 days for Australia and New Zealand orders, or 31 days for all other countries orders, from receipt of your order to exchange (if in Australia or New Zealand) or refund garments provided they have not been worn or washed, and have all of the garment tags and hygiene stickers intact. Please make sure that swimwear is only tried on over your underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

    FOR INTERNATIONAL CUSTOMERS (OUTSIDE OF AUSTRALIA AND NEW ZEALAND):
    We are not able to offer exchanges online (except for customers in Australia and New Zealand). For international customers outside of Australia and New Zealand, if you would like to exchange an item, you’ll need to complete a return and place a new order.

    To arrange a return in the United States of America, please email help@glassons.com

    FOR CUSTOMERS IN AUSTRALIA AND NEW ZEALAND:

    If for any reason you're not happy with your order, you can return it by sending it back to our Distribution Centre, or by taking it into one of our stores. You can find all our store details here. From receipt of your order you have 14 days for Australia and New Zealand orders, or 31 days for all other countries to return items with proof of purchase provided you have complied with our returns policy (see glassons.com/returnspolicy). We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.

    RETURNING/EXCHANGING IN STORE: Please take your order confirmation, dispatch notice or invoice along with the items you wish to exchange or refund. Our store staff will be happy to help you.

    RETURNING/EXCHANGING VIA OUR DISTRIBUTION CENTRE: When you return an item by post you must state how you would like us to process your return, whether you want an exchange or a refund. Exchange items must be of equal or lesser value. If the item you exchange for is of lesser value than the original item, we will refund the difference to the card used to make the original purchase.

    For New Zealand and Australian customers: If you are exchanging Laybuy, Afterpay or Paypal items via our distribution centre, we will process a refund on the items returned, and you will need to re-purchase via our website. We are more than happy to honour free shipping and any special prices paid - just contact at Customer Services Team at help@glassons.com.

    For quick and easy returns with Australia Post click here
    For affordable and easy returns with Parcel Point click here
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