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FAQs

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Returns

  • If for any reason you're not happy with any of the items in your in store purchase, you can return them by taking them into one of our stores with your receipt as proof of purchase, excluding swimwear, intimates, body-suits and jewellery. Returns must occur in the country of purchase.

    Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

    Refunds/credit notes/exchanges will only be given on faulty 'sale' items.

    From receipt of your order you have 30 days to return items. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.

    At Glassons we aim to provide you with quality products and service at all times, however if you have purchased an item from Glassons.com and believe it to be faulty, please visit your local Glassons store or contact our Customer Service Team as soon as possible. Please click here to contact us.
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