Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!
Do I need to create an account to shop with you?
How do I change details on my Glassons account?
What currencies can I use?
When will I be charged?
I think I have been charged twice
How do I use a discount code?
Can you give me more information on your products?
Do you have a size guide?
How do I search for a product?
Will an item be restocked?
I just purchased something but it is now on special, can I get a refund on the difference?
I want to cancel an item from my order/my whole order
Buying a gift card
Using a giftcard
What do I do if my gift card is lost or damaged?
What can I do if my recipient hasn't received their gift card?
How much is Shipping?
How long will my order take to arrive with standard shipping?
What is Want it Now?
What is Want It Tonight?
Want It Tonight Eligible Suburbs In Auckland
Want It Tonight Eligible Suburbs in Wellington
Want It Tonight Eligible Suburbs in Christchurch
What kind of delivery service do you use?
How can I track my order?
Do you ship to PO Box addresses?
Can you ship to my country?
Can you mark my international order as a gift?
What is your online returns policy?
How do I return an item I purchased online?
Have you received my returned goods?
I returned an item to be exchanged and you have charged me again
I returned an item from my online order and it was incorrectly refunded or replaced
I have received a faulty item
Is postage for returns free?
I have received an incorrect item
Will my refund include shipping charges?
Can I return swimwear, underwear, bodysuits and earrings?
Can I cancel or return a gift card?
How do I return an item purchased instore?
I am having problems accessing or buying from your website
I am having trouble with my shopping bag
I have not received an order confirmation email from you
I've sent an email to customer service and not had a reply
Is it safe to use my credit card to shop online?
My payment has been declined
I can't log into my account
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