You can contact the Glassons.com Customer Care team by phone on: NZ: 0800 GLASSONS AU: 1800 838 448 NZT 9am - 5pm Monday to Friday. If we are on another call or you are calling outside opening hours please leave a message and we will endeavor get back to you within 48hrs.

Yes! At the moment we ship internationally to: Austria, Canada, Cook Islands, China, Denmark, Fiji, Finland, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Mexico, Netherlands, New Caledonia, Norfolk Island, Peru, Poland, Samoa, Singapore, South Africa, Sweden, Tonga, Turkey, United Kingdom, USA.

If you don’t see your country on this list please don’t hesitate to email us at help@glassons.com and we can see what we can do.

Delivery will be $30 and we ship all international orders via DHL. All orders will be printed with an Authority To Leave - this means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.

Please note that customs or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information.

When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.

If you receive the wrong item or something is missing from your order then send us an email to webadmin@glassons.com and we will endeavor to sort it out for you within 24hrs with the right item or a replacement item being sent out within a day.