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FAQs

• Can I ship to an overseas address?
  We currently deliver to New Zealand and Australia. Next year we will be offering services to the South Pacific, East Asia, North America, the UK and Europe.
• I am a New Zealand customer and I would like to return/exchange an item I bought on the Glassons website to a Glassons retail store
  If you are a New Zealand customers then you can take an item purchased on the Glassons Website into any of our NZ retail stores for an <b>exchange</b> providing the garment/s remain in the condition in which they were purchased, and are returned within 14 days of your original order with proof of purchase, with the exception of undamaged sale goods. We are unable to <b>refund</b> items purchased on the Glassons website if returned to a Glassons retail store. To see our online returns policy for NZ customers please <a href="/faqs/What-is-your-online-returns-policy?i=84">click here</a>. Please Note: Due to health and safety we are unable to accept returns on swimwear. Please note: all returns remain the responsibility of the purchaser until received by Glassons.
• I am an Australian customer and I would like to return/exchange an item I bought on the Glassons website to a Glassons retail store
  Unfortunately items bought online aren’t able to be returned to Australian stores. Australian customers can return items for a refund providing the garment/s remain in the condition in which they were purchased, and are returned within 14 days of your original order with proof of purchase, with the exception of undamaged sale goods, by sending these to our Distribution Centre at PO BOX 16385, Hornby, Christchurch, New Zealand. Please include a copy of your original receipt. Please note: all returns remain the responsibility of the purchaser until received by Glassons. We recommend you courier your package so you are able to track this.
• Can I return swimwear?
  Due to health and safety we are unable to accept returns on swimwear.
• Is it safe to use my credit card to shop online?
  When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
• What can I do if something is wrong with my order?
  If you receive the wrong item or something is missing from your order then send us an email to <a href="mailto:webadmin@glassons.com">webadmin@glassons.com</a> and we will endeavor to sort it out for you within 24hrs, with the right item or a replacement item being sent out within a day.