Help Center

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Frequently Asked Questions

What is your online returns policy?

If for any reason you're not happy with your order, you can return it by sending it back to our Distribution Centre, or by taking it into one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre). You can find all our store details here

From receipt of your order you have 14 days to return items with proof of purchase provided you have complied with our returns policy (see glassons.com/returnspolicy). We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.

RETURNING/EXCHANGING INSTORE: Please take your order confirmation, dispatch notice or invoice along with the items you wish to exchange or refund. Our store staff will be happy to help you.

RETURNING/EXCHANGING VIA OUR DISTRIBUTION CENTRE: When you return an item by post you must state how you would like us to process your return, whether you want an exchange or a refund. Exchange items must be of equal or lesser value. If the item you exchange for is of lesser value than the original item, we will refund the difference to the card used to make the original purchase.

RETURNING SWIMWEAR, UNDERWEAR + EARRINGS: Swimwear, Underwear + Earrings purchased online can only be returned or exchanged via our distribution centre not in our stores. You have 14 days from receipt of your order to exchange/refund garments provided they have not been worn or washed, and have all of the garment tags and hygiene stickers intact. Please make sure that swimwear is only tried on over your underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

For more information download our returns form

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