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Frequently Asked Questions

What is your exchange process?

When you return an item to us for an exchange, first we will refund this item from your original invoice and then we will create a new invoice for the item you requested as an exchange and charge you for this separately.

You should see one refund and one new charge in your bank account.

We do this so that we are able to keep your original invoice intact and you are able to track your new order as an individual purchase.

Once we have refunded your original item and charged you for your new item, we will send you an email to let you know.

In any case where we are unable to fulfill an exchange request, you will be automatically refunded to the card you originally purchased with.

If you have any further queries regarding our returns and exchanges process, Please click here to contact us



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