FAQs

My return was processed but I wasn't refunded my delivery charge

Returns charges are at the cost of the customer. Where an item is faulty please contact our Customer Service Team.

Please click here to contact us.

Choose an FAQ...

How do I return an item I purchased online?

Can I cancel or return a gift voucher?

Can I return an online order to a Glassons retail store?

Can I return swimwear?

Have you received my returned goods?

I have lost my original receipt

I purchased an item online and believe it to be faulty

I returned an item from my online order and it was incorrectly refunded or replaced

I returned an item to be exchanged and you have charged me again

Is postage for exchanges/refunds free?

My return was processed but I wasn't refunded my delivery charge

What is your exchange process?

Will my refund include courier charges?

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