Help Center

Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Frequently Asked Questions

I want to cancel an item from my order/my whole order

It's worth noting that we're really quick at picking, packing and processing your order - it gets done really quickly after you click on the 'place order' button.

This means you are unable to cancel or amend an order once you have placed it.

All online orders can be returned within 14 days of receipt by sending them back to our Distribution Centre using a Returns Note, or by taking them into one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre). For more information download our returns form

You can find all our store details here
You can download a returns note here

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20% off full priced items in your first order

Discount not valid with any other offer, applies to full price items only, not valid on gift cards or laybys, valid for 1 use only. Applies to new sign ups only.