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Glassons is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!
Frequently Asked QuestionsI returned an item to be exchanged and you have charged me again
When you return an item to us for an exchange, first we will refund this item from your original invoice and then we will create a new invoice for the item you requested as an exchange and charge you for this separately.
You should see one refund and one new charge in your bank account. We do this so we are able to keep your original invoice in tact and you are able to track your new order as an individual purchase.
If you have any further queries regarding our returns process, Please click here to contact us
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