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FAQs

• Can I ship to an overseas address?
  We currently deliver to New Zealand and Australia. Next year we will be offering services to the South Pacific, East Asia, North America, the UK and Europe.
• Can I return an online order to a Glassons retail store?
  Yes you can return items from an online order at one of our stores (excluding swimwear, underwear and earrings which must be returned to our distribution centre). You can find all our store details <a href="/our-stores">here</a>
  
• Can I return swimwear?
  Swimwear, Underwear + Earrings purchased online can only be returned or exchanged via our distribution centre not in our stores. You have 14 days from receipt of your order to exchange/refund garments provided they have not been worn or washed, and have all of the garment tags and hygiene stickers intact. Please make sure that swimwear is only tried on over your underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  
  You can download a return note <a href="/returnsform">here</a>
• Is it safe to use my credit card to shop online?
  When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.
  
  Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
• Something is wrong with my order
  If you receive the wrong item or something is missing from your order then send us an email to <a href=\mailto:webadmin@glassons.com\">webadmin@glassons.com</a> and we will endeavor to sort it out for you within 24hrs with the right item or a replacement item being sent out within a day.